Definitions and legal references

Personal Data

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person. Medicarelax respects clients rights to privacy according to Data Protection Act..

We inform you what happens to your data (you provide to us) while visiting/ ordering from our website. Please notice that if you are not accepting our Privacy Policy you shall not make any use of this website. By visiting www.medicarelax.com you agree with our terms and conditions. We are not responsible for the content of other websites, any external links to other websites.

Usage Data

Information collected automatically through this Application/phone/whatsup/facebook (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilised by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin,telefone number,name,adress, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User information collected

The individual using this Application who, unless otherwise specified, coincides with the Data Subject.Be informed that we collect the client data only to respect the sales process and delivery. The personal data that identify the client: name, address, email, telefon number, ( in case of companies we collect they’re Trade Register number, VAT number, company name, company address), user IP addresses, all these informations are collected only is client offer them voluntarily.

All the data generated after Google Ads, Google Analytics such as non personal data, demographic information, IP adress  can not be used to identify or contact any clients.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Application as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small piece of data stored in the User’s device.


Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation). This privacy policy relates solely to this Application, if not stated otherwise within this document.

Using your personal data

Contact Form

Using the contact form, your personal data, such as Name, Email Address and Phone Number will be used only for contacting you and it will be erased after the business relationship will be over. It will no be stored or sold to any other third party company.

Informations that are collected from our clients

The only reason we collect your information is because we must follow the sale procedure. We request client name, email, delivery address, telephone number, in case the client wan to make a purchase as a company, we will request the company details, VAT number, company name, company address.

Financial data which includes bank account and payment card details.

Transaction data this includes details about payments to and from clients and other details of products and services client have purchased from www.medicarelax.com.

Technical Data -internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices are being use to access www.medicarelax.com.

Medicarelax do not collect any Special Categories of Personal Data about our clients(this includes details about client race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

When client refuse to offer his personal data?: – In this case we can not perform and continue with the order.

How we collect clients data:

We use different methods to collect data from our clients including through: Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • enquire about or purchase our products or services;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • give us some feedback.

How the personal informations are being used? We only use the personal informations to perform an order that client is asking for on our website www.medicarelax.com.

All details will be immediately deleted when the client request so. All data are collected in CRM system.

Medicarelax will make promotions and use the client email address to inform them about the latest promotions available. Client have the right to opt out from receiving marketing materials at any time by contacting us at contact@medicarelax.com.

PURPOSES OF INFORMATION COLLECTED

Please see the description of how the date will be used, and which of the legal bases we rely on to do so.

We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please send us an email at contact@medicarelax.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out.

1). To register you as a new customer ( identity, contact)

2). To process and deliver your order including ( manage payments, fees and charges, colelct and recover money owned to us)

3). To manage our relationship with you which will include( asking for a review, inform you about changes)

4). Technical usage (  data analytics to improve our website, products/services, marketing, customer relationships and experiences)

5). Newsletters (to make suggestions and recommendations to you about goods or services that may be of interest to you)

Medicarelax  will only use client personal data for the purposes for which we collected it.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

COOKIES

Client can set browser to refuse all or some browser cookies, or to alert  when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see read our  Cookie Privacy.

Personal data disclosure

We may have to share your personal data with the parties such as delivery partners (who may be acting as joint processors or controllers), Trust Pilot ( for customer review), Custom regulators, courts and other authorities, CRM system ( who stock our client information).

Security of informations

Medicarelax put in place appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to client personal data to those employees, agents, contractors and other third parties who need to access that data for business purposes. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Time of data validity

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your date by contacting us at contact@medicarelax.com.

Client legal rights are:

Ask us to allow access to your personal information (data subject access request) this allow client to receive a copy of and check that the data is used corectly according to law.

Ask us to correct  the personal informations that was provided

Ask us to erasure the personal data( ask medicarelax to remove or delete data)

If you wish to do any of mentioned above please let us know via email at contact@medicarelax.com.

There are no fees when client ask our company to access his personal data ( or to exercise any of the other rights).

When you contact us we try to do our best to answer you as soon as possible

Please send us a message at contact@medicarelax.com for any further questions.

WhatsApp chat